UNHCR global website: Change site
EnglishFrançaisEspañolعربي
Helpful information on asylum procedures, rights and duties in 130+ countries. Provided by UNHCR for refugees, asylum-seekers and stateless people.
Find information for your countryIf you are in immediate danger, contact local emergency services first. For urgent protection concerns, find your nearest UNHCR office.
Choose the option that best matches your situation. All services are free of charge.
Detailed guidance on the most common issues. Each topic links to in-depth information for your country.
How to contact us, register, and access protection and assistance.
How asylum procedures work and what to expect at each stage.
Your fundamental rights and obligations in your country of asylum.
Access to primary, secondary and tertiary education for displaced people.
Procedures to reunite with family members who are separated.
Information on resettlement to a third country for eligible refugees.
Report fraud, sexual exploitation, abuse or other misconduct safely.
Help for people who are not recognised as a national by any country.
Access to employment, vocational training and livelihood opportunities.
How to register with UNHCR and obtain documentation.
Community sponsorship and complementary pathways for refugees.
Apply for or renew UNHCR-issued travel documents.
Select the country you are in to access locally relevant information on asylum, rights and services.
Common questions about getting help from UNHCR.
Use this form for general enquiries, to request assistance, or to report a concern. For urgent emergencies, please contact your nearest office by phone.
Find your nearest UNHCR office: Contact UNHCR
Ngong Road
Nairobi, Kenya
Phone: +1(343) 946 0343
Email: help@unhcragencies.org
Hours: Mon–Fri, 8:00–17:00
We aim to respond within two business days.
Reach our team for information about resettlement, legal pathways and support.
Contact us